Privacy Policy

Introduction

Welcome to the privacy policy that applies across this website. When you visit the HutchPort website, request information about vessel berthing, or contact our terminal operations team, you trust us with details about yourself and your business. We take that trust seriously.

The website and the services described on it are developed and operated by the developer HutchPort, on behalf of Hutchison Ports Indonesia Limited, whose registered place of business is Terminal 4, Container Port Road South, Kwai Chung, Hong Kong (HK). Throughout this policy we refer to the company as Hutchison Ports Indonesia Limited, or as the Company, we, us or our.

This document explains what personal information we hold, why we hold it, how we look after it, and the choices you have. Please read it together with our Terms of Service, which you can reach with a single click from the footer of every page.

Scope of this Policy

This policy applies to the public-facing website hosted at www.hutchport.lat, including the homepage, the service pages, the contact form and every associated page. It also applies to the personal information we process when you communicate with us through our contact channels.

The policy covers the handling of information about individuals, including the solo traders and small businesses that use our terminal. Where you provide us with information about someone else, for example a colleague or a subcontractor, you confirm that you have the right to do so and that you have told that person how their details will be used.

This policy does not govern the separate records we hold when acting as a data processor for your cargo transactions, customs filings or terminal charges. Those records are governed by the commercial agreements you hold with us and by the applicable law of the jurisdiction concerned.

Definitions

To keep this document clear, we use a small set of defined terms. Personal information, or personal data, means any information relating to an identified or identifiable natural person. Process means any operation performed on personal information, such as collection, recording, storage, use or deletion.

Data controller means the party that decides why and how personal information is processed. For this website, that party is Hutchison Ports Indonesia Limited. Data processor means a party that processes personal information only on instruction from a controller. Data subject means the individual to whom the personal information relates, and that includes you.

Website means the site you are currently reading, located at www.hutchport.lat and its companion pages. Terminal services means the operations we describe on the service pages, including loading, berth scheduling, yard planning, gate services, reefer handling and port community systems.

Information We Collect

We collect several categories of information to operate the website and to respond to your requests. The categories are described below together with a short explanation of each one.

Contact details. When you use the contact form, you provide your name, your email address and, if you choose, your phone number. You may also tell us the subject of your enquiry and the content of your message. This information lets us answer you and follow up on your request.

Communication content. The message you write, the questions you ask and any attachments you choose to send through email all fall within this category. We keep correspondence long enough to resolve your enquiry and to maintain an accurate record of our dealings with you.

Technical data. When you visit the website, our hosting systems may record your internet protocol address, the type of browser you use, the operating system, the pages you view, the time of your visit and the website from which you arrived. This helps us keep the site secure and to understand how visitors use it.

Business information. If you tell us the name of your company, the vessels you operate or the cargo you move, we treat that information as relevant to the service we provide you. We combine it with your contact details only for the purpose of serving you.

We do not intentionally collect information such as race, religion, trade union membership, health records or other sensitive categories of data. Where you volunteer such information in a free-text message, we keep it only for the purpose of responding to you and delete it when it is no longer needed.

How We Collect Information

We collect personal information directly from you and, in a limited way, automatically when you browse the site. Each route is explained here.

Directly from you. You give us information when you complete the contact form, send us an email to help@hutchport.lat, call us on +19892797428, or correspond with our operations desk. We record what you provide so that we can respond accurately.

Automatically. Our web server and any analytics or security tools we use may capture technical data about your device and visit. We use this information in aggregated and individual form to keep the site working and to detect misuse.

From public records. In limited cases we may check your company name or vessel details against public registers or industry directories to confirm an identity or verify an address. We only do this when it supports a genuine enquiry or a safety obligation.

We never buy contact lists, and we do not add you to a marketing file without your clear consent. The information we hold about you is gathered through your own action or through a legitimate part of providing a service you have requested.

How We Use Information

We use the personal information we collect for clear, specific and lawful purposes. The main purposes are described below.

Responding to enquiries. We read your message, match it to the right team and reply with the information or decision you asked for. This is the central purpose of holding your contact details.

Providing terminal services. Where you move on to book vessels, arrange gate access or request reefer slots, the information you provide becomes part of an operational record needed to deliver the service safely and on time.

Improving the website. Aggregated technical data helps us notice broken pages, slow responses and confusing navigation so that we can make the site easier to use.

Security and safety. We monitor access to the website and to our systems to protect against attacks, fraud and abuse. This may include reviewing error logs that contain technical data.

Legal obligations. We hold and report information where a law, a court order or a regulatory authority requires it, and to defend or exercise our legal rights.

We do not sell your personal information to anyone. We do not use it for unrelated advertising, and we do not add you to mailing lists you did not ask to join.

Legal Basis for Processing

Where the General Data Protection Regulation or a similar framework applies, we rely on one or more of the following lawful bases to process your information.

Consent. Where you make an enquiry and choose how we may contact you, we rely on your consent. You may withdraw consent at any time by emailing help@hutchport.lat, and we will stop the relevant processing where there is no other basis to continue.

Contract. Where you enter an agreement for terminal services, we process your information to perform that contract, including administration, billing, terminal access and operational coordination.

Legitimate interest. We rely on legitimate interests to keep the website secure, to answer enquiries in a sensible way, to maintain accurate records and to develop safer port operations. We balance these interests against your rights before we rely on them.

Legal obligation. Some records, especially those that relate to customs, safety and dangerous goods, are kept because a law requires us to keep them for a set period.

When we change the basis on which we rely for a particular purpose, we update this policy so that it stays accurate and transparent.

Cookies and Tracking

We use a small number of cookies and similar technologies to make the website work and to understand how it is used. A cookie is a small text file placed on your device when you visit a site.

Strictly necessary cookies. These are required for essential functions such as remembering whether the navigation menu is open and keeping forms usable. They do not track you across other sites and cannot be switched off.

Analytics cookies. Where enabled, these help us count visits and see which pages are popular so that we can improve content. The data collected is aggregated and does not identify you personally.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, and you can usually set the browser to warn you before a cookie is set. If you block all cookies, parts of the site may not work as intended.

We treat any data read from cookies consistently with this policy, meaning we never sell it and we keep it for no longer than we need to improve or secure the site.

Sharing and Disclosure

We share your personal information only where it is necessary to deliver the service, to comply with the law, or to protect our rights and those of others. We are clear about the circumstances in which sharing happens.

Service providers. We use hosting, email and security providers to run the website and its communications. These providers act only on our instruction, keep your data secure and are bound by contract to use it for no other purpose.

Terminal partners. Where a vessel, cargo or gate matter requires the involvement of a shipping line, a forwarder, a customs broker or a port authority, we share only the information that matter requires. We do this with care and only to the extent needed.

Legal requests. We may disclose information where a law, regulation, court order or valid regulatory request requires it. Where we can, we notify you before responding, unless doing so would compromise a lawful investigation.

Business transitions. If the Company undergoes a merger, sale or reorganisation, personal information may be transferred as part of that transaction. We require the receiving party to honour this policy.

We never share your information with unrelated parties for their own marketing, and we do not give third parties the data we hold for resale.

International Transfers

Hutchison Ports Indonesia Limited operates across several regions, and the systems that support this website may be located outside your country of residence.

Where we transfer personal information across borders, we take steps to ensure it receives an equivalent level of protection. This may include relying on standard contractual clauses, on an adequacy decision, or on another safeguard recognised by the law that applies to your data.

For the avoidance of doubt, the Company address used in connection with this website is Terminal 4, Container Port Road South, Kwai Chung, Hong Kong (HK). If you have questions about a specific transfer, please contact our team at help@hutchport.lat and we will explain the safeguards in place.

Data Retention

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law otherwise requires.

Enquiry correspondence is generally kept for a rolling two years so that we can answer follow-up questions and keep a truthful record of what we promised. Records tied to a live or recent contract are kept for the life of that contract plus the period required by tax and customs rules, which is often several years.

Technical logs and analytics data are kept for shorter periods, typically up to twelve months, after which they are anonymised or deleted. We review our retention schedule at least once a year and delete records that are no longer needed.

When we dispose of records, we delete files permanently, unrecover from drives and retire paper copies through secure shredding, so that your information cannot be rebuilt accidentally.

Security Measures

We apply protections that are appropriate to the sensitivity of the information we hold. No system is completely secure, but we work to a recognised standard of care.

Access control. Only staff who need to see a record to do their job are given access, and their access is reviewed when roles change or people leave the team.

Encryption. The website is served over an encrypted connection, and sensitive data is stored with encryption at rest wherever our providers support it.

Monitoring. We watch for unusual access to our systems, such as repeated failed logins or unexpected bulk downloads, and we respond to anything suspicious.

Training. Our team is trained to handle personal information properly, to recognise phishing and to report incidents without delay.

If a breach occurs that is likely to put your rights at risk, we will notify you and the relevant regulator as soon as we can, and we will act to limit the impact.

Privacy for Children

This website and its terminal services are directed to business and professional users, and we do not knowingly collect personal information from children.

If you are a child, please do not use the contact form or provide us with any personal information. If your child has sent us information by accident, or if you believe a child has done so, please tell us at help@hutchport.lat and we will delete it promptly.

Where we become aware that we hold information about a child without the consent of a parent or guardian, we remove it from our systems and do not use it for any purpose.

Your Rights

Depending on where you live, you have a set of rights over the personal information we hold about you. We respect each of these rights and respond to every valid request.

Right of access. You can ask for a copy of the personal information we hold about you, together with details of how we use it.

Right to rectification. If you believe the information we hold is wrong or incomplete, you can ask us to correct it.

Right to erasure. In certain circumstances you can ask us to delete your personal information, for example where it is no longer needed or where you withdraw consent.

Right to restriction. You can ask us to limit how we process your information while we verify a dispute or a request.

Right to data portability. Where processing is based on consent or contract, you can ask us to provide your information in a structured, readable format.

Right to object. You can object to processing based on our legitimate interests, and we will stop unless we can show compelling grounds to continue.

To exercise any of these rights, email help@hutchport.lat with a clear statement of what you are asking for. We will verify your identity first and respond within the period set by law. You also have the right to lodge a complaint with your local data protection authority if you are not satisfied with our response.

Third Party Services

This website may link to external sites, such as transport authorities, shipping schedules and community portals that support the port sector. When you leave our website, this policy no longer applies.

We do not control, and are not responsible for, the content or the privacy practices of those external sites. We encourage you to read the privacy policy that governs any site you visit before you provide it with information.

Our service providers, such as the hosting and email companies that help us operate this website, are not considered third parties for the purpose of this policy because they act on our behalf and under our instructions. Any use they make of your information is governed by our contract and by this policy.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the law or the way the terminal operates. We will make a reasonable effort to notify you of any material change.

Whenever we revise the policy, we change the date at the top of this page and, where the change is significant, we may add a notice on the homepage for a short period. Your continued use of the website after a change takes effect means you accept the updated policy.

We encourage you to review this page occasionally so that you stay informed about how we protect the information you entrust to us.

Contact Us

If you have any questions about this Privacy Policy, about how we use personal information, or about the rights described above, please get in touch. We are happy to explain anything that is unclear.

We aim to respond to every privacy question within five working days and to resolve genuine concerns as quickly as possible. If the matter is complex, we will tell you that it may take longer and let you know when you can expect a full answer.